Lots of articles at this time of the year are related time management. It seems like the only time of the year managing your time is a problem is now. Or maybe it is the only time that you have the time to think about it. That is a huge issue if that is the … Continue reading Managing Your Team- And Yourself
reputation management
Prepare for Your Annual Review
Happy New Year! Hopefully your holiday season was safe and enjoyable, and business year ended up successful. As the calendar turns, a few things always occur- you make resolutions, your company will talk about rebirth and rejuvenation in the New Year, and you will have your annual review. If you are like most people, all … Continue reading Prepare for Your Annual Review
Leaders need to be Fair and Balanced
My daughter is starting to look at colleges. As we visit the campuses, we hear some reoccurring themes: “We Build Leaders”, “We Celebrate Diversity”, and “We Open Opportunities”. It got me thinking about some key qualities that leaders need to have to effectively relate to their teams. And with that, the Fox News slogan came … Continue reading Leaders need to be Fair and Balanced
Leading- Even When You Don’t Feel Like It
This week yields a natural low energy period as the clocks changed. It is dark again as you leave work and your body clock starts to settle in for the winter. If you are like most, you are dragging a little bit and your work energy level is a little depleted. You want to take … Continue reading Leading- Even When You Don’t Feel Like It
Follow the P.A.I.R. Method of Customer Service for More Success
We hear a lot about customer satisfaction, servicing the customers’ needs, and being customer centric. But what we are finding out, these terms mean different things to different people. Without a clear understanding of what service means, all parties involved will be disappointed. When we discuss service in our company, we focus on P.A.I.R., realizing … Continue reading Follow the P.A.I.R. Method of Customer Service for More Success
How to Deal with a Difficult Boss and Be Happier at Work!
Are you reevaluating your career right now? If so, you are not alone. Most people take stock of their current job during the fourth quarter. It is only natural as companies are finalizing budgets and year end projections, people look to see what opportunities are available to them inside or outside of their company. Job … Continue reading How to Deal with a Difficult Boss and Be Happier at Work!
Don’t Under Manage Either!
Last week, I touched on the dangers of being an “over manager”. This week, I wanted to discuss the flip side to that- what happens when you “under manage” your team. We have all had that type of manager- super confident that they put the right people in the right seats on the bus. They … Continue reading Don’t Under Manage Either!
Are You an “Over Manager”?
There is a delicate balance between being on top of your team and over managing. And knowing the difference will dictate your team’s performance. The Situational Leadership model developed by Ken Blanchard states that you manage people based on their proficiency in individual tasks and as they gain expertise in each task, you give them … Continue reading Are You an “Over Manager”?
“Always Do the Right Thing”
That was the advice from Da Mayor in Spike Lee’s classic movie. Variations are given thousands of times by parents, teachers, coaches, and clergy every day. In some ways, it is the simplest way to guide your moral compass. So why is it so hard to do in business? There are plenty of reasons- stress, … Continue reading “Always Do the Right Thing”
What You Do When You Think No One is Watching
That is H. Jackson Brown, Jr.’s definition of character. Think about that for a minute- character is defined by what you do when you are alone. As a business person, that is powerful. Your actions in a public setting are less important than what you do in the privacy of your office or off-hours. What … Continue reading What You Do When You Think No One is Watching
Simple Mgmt Advice 