My colleague and I were discussing the art of following up from meetings. It actually started out trying to decide when someone said tomorrow, next week, and in a few days what they actually meant. That being said, follow up timing is a key skill that most people lack. The reason a meeting was held … Continue reading When to Follow Up
customer service
Handle Your Private Business in Private
One of the best pieces of advice that I ever received was to handle my private business in private. The message is pretty clear. If you have a confrontational moment with a team member, spouse, child, etc., hold the drama until you are by yourselves. However, it is also one of the hardest lessons that … Continue reading Handle Your Private Business in Private
The Art of Selling at a Conference
I just returned from a conference this past weekend that feature the trifecta of interesting content, energized attendees, and professional vendors. It was a great event and got me thinking about how to sell at a conference. To me, there are three key ingredients: Strong Product Demonstration. You need to have a product that is … Continue reading The Art of Selling at a Conference
Leaders need to be Fair and Balanced
My daughter is starting to look at colleges. As we visit the campuses, we hear some reoccurring themes: “We Build Leaders”, “We Celebrate Diversity”, and “We Open Opportunities”. It got me thinking about some key qualities that leaders need to have to effectively relate to their teams. And with that, the Fox News slogan came … Continue reading Leaders need to be Fair and Balanced
Leading- Even When You Don’t Feel Like It
This week yields a natural low energy period as the clocks changed. It is dark again as you leave work and your body clock starts to settle in for the winter. If you are like most, you are dragging a little bit and your work energy level is a little depleted. You want to take … Continue reading Leading- Even When You Don’t Feel Like It
Follow the P.A.I.R. Method of Customer Service for More Success
We hear a lot about customer satisfaction, servicing the customers’ needs, and being customer centric. But what we are finding out, these terms mean different things to different people. Without a clear understanding of what service means, all parties involved will be disappointed. When we discuss service in our company, we focus on P.A.I.R., realizing … Continue reading Follow the P.A.I.R. Method of Customer Service for More Success
Simple Mgmt Advice 