Happy New Year! Hopefully your holiday season was safe and enjoyable, and business year ended up successful. As the calendar turns, a few things always occur- you make resolutions, your company will talk about rebirth and rejuvenation in the New Year, and you will have your annual review. If you are like most people, all … Continue reading Prepare for Your Annual Review
Leading Through a Bad Cycle
If you read the popular management and leadership books, you get the feeling that leaders always have good years. They always make bonus, get lavish raises and are universally loved. If that was true, many of them would still be running companies and not writing books. So what do you do when your team has … Continue reading Leading Through a Bad Cycle
Leading a Remote Team
Technology has made physical location a non-factor in recruiting talented leaders. Companies want the right person for the job regardless of where they live. This creates a lot of logistical challenges for the leaders. They need to learn the company culture, develop relationships with their virtual team members and key internal constituents, and focus on … Continue reading Leading a Remote Team
Are You Your Office’s Kobe Bryant?
Since I saw Kobe Bryant play in a state championship game in Hershey, PA back in 1996, I have followed Kobe’s career. On the eve of his last appearance in Philadelphia, I thought it would be a good time to reflect on his skills and how they may translate into the workplace- both the good … Continue reading Are You Your Office’s Kobe Bryant?
Motivating the Unmotivated
Working with a team anxious for success is great. You can lead in a very direct and bold way, knowing that everyone will be ready to tackle your challenges. But have you ever managed a person or team that was seemingly impossible to motivate? You tried every traditional method you could think of: giving raises, … Continue reading Motivating the Unmotivated
Leaders need to be Fair and Balanced
My daughter is starting to look at colleges. As we visit the campuses, we hear some reoccurring themes: “We Build Leaders”, “We Celebrate Diversity”, and “We Open Opportunities”. It got me thinking about some key qualities that leaders need to have to effectively relate to their teams. And with that, the Fox News slogan came … Continue reading Leaders need to be Fair and Balanced
Leading- Even When You Don’t Feel Like It
This week yields a natural low energy period as the clocks changed. It is dark again as you leave work and your body clock starts to settle in for the winter. If you are like most, you are dragging a little bit and your work energy level is a little depleted. You want to take … Continue reading Leading- Even When You Don’t Feel Like It
Follow the P.A.I.R. Method of Customer Service for More Success
We hear a lot about customer satisfaction, servicing the customers’ needs, and being customer centric. But what we are finding out, these terms mean different things to different people. Without a clear understanding of what service means, all parties involved will be disappointed. When we discuss service in our company, we focus on P.A.I.R., realizing … Continue reading Follow the P.A.I.R. Method of Customer Service for More Success
How to Deal with a Difficult Boss and Be Happier at Work!
Are you reevaluating your career right now? If so, you are not alone. Most people take stock of their current job during the fourth quarter. It is only natural as companies are finalizing budgets and year end projections, people look to see what opportunities are available to them inside or outside of their company. Job … Continue reading How to Deal with a Difficult Boss and Be Happier at Work!
Don’t Under Manage Either!
Last week, I touched on the dangers of being an “over manager”. This week, I wanted to discuss the flip side to that- what happens when you “under manage” your team. We have all had that type of manager- super confident that they put the right people in the right seats on the bus. They … Continue reading Don’t Under Manage Either!
Simple Mgmt Advice 