We hear a lot about customer satisfaction, servicing the customers’ needs, and being customer centric. But what we are finding out, these terms mean different things to different people. Without a clear understanding of what service means, all parties involved will be disappointed. When we discuss service in our company, we focus on P.A.I.R., realizing … Continue reading Follow the P.A.I.R. Method of Customer Service for More Success
Month: October 2015
How to Deal with a Difficult Boss and Be Happier at Work!
Are you reevaluating your career right now? If so, you are not alone. Most people take stock of their current job during the fourth quarter. It is only natural as companies are finalizing budgets and year end projections, people look to see what opportunities are available to them inside or outside of their company. Job … Continue reading How to Deal with a Difficult Boss and Be Happier at Work!
Don’t Under Manage Either!
Last week, I touched on the dangers of being an “over manager”. This week, I wanted to discuss the flip side to that- what happens when you “under manage” your team. We have all had that type of manager- super confident that they put the right people in the right seats on the bus. They … Continue reading Don’t Under Manage Either!
Are You an “Over Manager”?
There is a delicate balance between being on top of your team and over managing. And knowing the difference will dictate your team’s performance. The Situational Leadership model developed by Ken Blanchard states that you manage people based on their proficiency in individual tasks and as they gain expertise in each task, you give them … Continue reading Are You an “Over Manager”?
“Always Do the Right Thing”
That was the advice from Da Mayor in Spike Lee’s classic movie. Variations are given thousands of times by parents, teachers, coaches, and clergy every day. In some ways, it is the simplest way to guide your moral compass. So why is it so hard to do in business? There are plenty of reasons- stress, … Continue reading “Always Do the Right Thing”
Simple Mgmt Advice 